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Questions      

FAQ'S and Policies regarding class enrollment and WAIT LISTS

Do I need to sign up for classes?
YES! Classes during the holidays fill up very quickly! If you'd like to secure your spot in a class, you should sign up as soon as you know you'll be able to attend. 
What happens if I can't make it to a class I'm signed up for?
EARLY CANCEL at least 3 hours prior to class start time or you will be considered a late cancel and your pass will be deducted accordingly and you will be charged a $5.00 Love Bite Fee! 

If you NO SHOW........
Your class pass will be deducted and we will charge your credit card on file a $10.00o Love Bite Fee that will be donated to a local charity in VAMPS's name.
 
To avoid this, cancel your reservation online or on your phone app, or email us prior to class so we know you will not be attending. You can also give us a call and leave us a voicemail
This allows us to give your spot to waiting students, help the instructors plan, and start on time!
What happens when I'm placed on the wait list for a class?
If a class is full, you will have the option to be added to the wait list. If someone cancels and a spot in class opens up, students will be added to the class from the wait list. 

If you are added to the class, you will receive an email notification. Please follow the link provided or call us to CONFIRM that you can attend and you will be officially signed up! If you are not able to attend, please be sure to CANCEL as this will open up your slot for the next wait listed student.

If you are not receiving notifications, double check your MindBody account and ensure you opted in to receive email and text updates!
Do I get a refund if I don't make it into a class from the wait list?
If you don't make it in to your class, your pass will remain on your MindBody account to be applied to another visit! You will NOT receive a credit to your credit card.
When are classes cancelled and why?
We try to avoid cancelling classes at all costs but, if we don't have at least 2 students signed up 6 hours before an evening class or by 7 AM for afternoon classes (12 or earlier) we will cancel the class. If you are registered for a class that is cancelled, you will receive an email notification.

FAQ'S and Policies regarding class purchases and refunds

If I buy a 30 Day Unlimited Pass, what classes can I attend and when does it expire?
30 Day Unlimited Passes can be used for any Drop-In class available throughout the 30 day period your pass is active. Your passes expiration date is 30 days from the date of your first visit.

Please be sure to review requirements and levels of difficulty for each class. If you are unsure about what class you should attend, please reach out to us for help!

​There are no extensions available, and passes are non-refundable once purchased.
If I buy a 5 Class Pass, what classes can I attend and when does it expire?
5 Class Passes can be used for any Drop-In class available throughout the 45 day period for your pass. Please be sure to review requirements and levels of difficulty for each class. If you are unsure about what class you should attend, please reach out to us for help!

5 Class Passes expire 45 days from the date of your first visit! There are no extensions available, and passes are non-refundable once purchased.
​If I buy a 10 Class Pass, what classes can I attend and when does it expire?
10 Class Passes can be used for any Drop-In class available throughout the 60 day period for your pass. Please be sure to review requirements and levels of difficulty for each class. If you are unsure about what class you should attend, please reach out to us for help!

10 Class Passes expire 60 days from the date of your first visit! There are no extensions available, and passes are non-refundable once purchased.
What if I can't make it to class?
EARLY CANCEL at least 3 hours prior to class start time or you will be considered a late cancel and your pass will be deducted accordingly and you will be charged a $5.00 Love Bite Fee! 

If you NO SHOW........
Your class pass will be deducted and we will charge your credit card on file a $10.00o Love Bite Fee that will be donated to a local charity in VAMPS's name.
 
To avoid this, cancel your reservation online or on your phone app, or email us prior to class so we know you will not be attending. You can also give us a call and leave us a voicemail
This allows us to give your spot to waiting students, help the instructors plan, and start on time!


​If I don't use my Unlimited Pass or 5 Class Pass, can I get a refund?
All Unlimited, Class Passes, and individual drop-ins are non-refundable once purchased.

​If you are unable to make it to a class, be sure to cancel on time so that you are not deducted from your class passes or drop-in passes available. Your unused class passes and drop-ins will remain active in your MindBody account and will be automatically applied to future visits. ​
Can I purchase a pass for a friend or share my class pass with them?
You are more than welcome to purchase a class or class pass for a friend! Once a class pass is purchased however, there is no way to share or transfer classes to another client. 

FAQ'S and WHAT TO WEAR AND BRING TO CLASS

WHAT DO I  WEAR TO POLE CLASSES?
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POLE DANCE, POLE FITNESS, and other Beginner/All-Levels pole classes: Wear comfortable workout attire. This can include yoga pants or shorts, tank tops, T-shirts, sport bras--whatever you feel comfortable in!  We will use the inside of your knee and calf for some spins, so if you wear pants make sure they are loose enough to pull above the knee! We teach barefoot, so no shoes are required. Please do not put on any body lotions or oils on at least 6 hours prior to classes. We encourage water breaks, so feel free to bring a bottle. Girls attending Pole Dance Parties are asked to bring and wear the same!
INTERMEDIATE/ADVANCED POLE CLASSES: Any intermediate pole classes will need certain areas of the body to be exposed so that the pole can be in contact with your skin for grip.  Wear short shorts or pole shorts, and either wear a sports bra or make sure you're able to pull up your tank or t-shirt to expose the sides of your stomach.  Stripper heels are welcome in these classes but not required unless noted in the class description. 

WHAT DO I BRING AND WEAR TO CHAIR & FLOOR CLASSES?
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Shoes: If stripper heels are recommended for the class your taking they are because they have more support than street heels and are designed for wearing for long periods of time as well as make your ass-ets look amazing! Stripper/Exotic heels work the calf and leg muscles more as well as hit the muscles in different ways. The moves we teach will work best with platform high heels.
We always tell students to bring what they have and try them out, then go from there. A shoe with a thicker “chunkier” heel will be more supportive as well as one with an ankle strap. A 5 1/2 to 6 inch platform open toe shoe with ankle support is your best bet. We recommend avoiding shoes that are too large or too tight. Wearing thin socks with heels helps a lot with any rubbing or discomfort. If shopping in Austin, La Roux next to Dreamers off I35 has the largest selection.  Plan to spend about $40 for a basic good pair of stripper shoes. 

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With all this said, DON'T LET NOT HAVING THE PROPER SHOE KEEP YOU FROM COMING TO CLASS. It takes everyone a few times to find what shoes, heels and styles work best for their body and makes them happy!

Clothing:  Wear what you're comfortable in, and what will allow you to see your body move. Form-fitted tank tops, dance or yoga tights (leggings work great), and even something that is a little flirty or cute. (Can we say leggings over those heels? HOT.)

For the Chair Dance and Lap Dance Classes, we do open and spread out the legs in front of the mirror and during floor and chair work, so short shorts and skirts are not recommended. If you like your booty shorts and don’t mind showing some skin, just make sure they come with plenty of crotch coverage.

WHAT DO I BRING TO STRIPPING CLASSES?
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Any of the classes teaching stripping, we do not actually strip down to nudity or take off any clothing!! 
Instead, wear a form fitted top and bottom. Then we ask you to bring the following items that we will wear over our clothing during the strip part of the lesson. 
1. Thong (not g-string) 
2. Booty shorts, or lingerie type shorts to go over 
3. Bra with a back closure 
4. Lingerie type top, tank top, or spaghetti strap 
(please try not to have any zippers, buttons, tassels, or anything that would easily get caught up when your first learning) 
FOR MORE DETAILED INFORMATION OR TO SEE HOW THIS ALL LOOKS WATCH THE VIDEO TO THE RIGHT! =)

VIDEO ON STRIPPER HEELS AND WHY THEY ARE AMAZING FOR OUR CLASSES! 
VIDEO ON WHAT TO BRING AND WEAR TO OUR STRIPPING CLASSES!
DO YOU OFFER OPEN STUDIO OR OPEN POLE TIME?
We don't currently offer Open Pole time but it may return in the future! Be sure to sign up for our newsletter to stay up to date with schedule changes!
How can I stay up to date on Class offerings, Policy changes, Sales, Events, and Specials?
We have a monthly Newsletter that you can sign up for that will always keep you up to date on upcoming studio news! Following us on Social Media is always helpful, and we also have a special VAMPS students group on Facebook.

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Join our student group here

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COURSE AND STUDIO POLICIES

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* NO REFUNDS ON COURSES OR WORKSHOPS ONCE PAID.

When you enroll for a course you are paying for the course in full and will no receive any refund, credit or make-ups for missed classes during the course.  Once paid for there are no refunds.  

We have limited space in all courses as well as must meet a minimum of 4 students in each in order to have the Course.

 If we do not meet the minimum enrollment for a Course by the deadline date, we will either cancel and refund all money to those enrolled OR contact the individuals registered to discuss possible re-scheduling or delaying the course by one week to allow for more sign ups.  


IF YOU HAVE ANY QUESTIONS ABOUT OUR POLICIES, WE WOULD LOVE TO EXPLAIN AND ADDRESS YOUR CONCERNS.  THANKS! =)

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